Customer Reviews

I loved that on the e-mail with the proposal you guys committed to a delivery date that actually works good for us. I also liked the fast response from Hapman teams to our needs and questions. Keep up the good work.

Rob DeHaan, Hapman’s Product Specialist has been great to work with.

We choose Hapman, because of, product quality, durable design, customer service!

We selected Hapman because, apart from price, the location relative to our plant and the opportunity to demo the material at Hapman’s facility. You have very accommodating to our special purpose requirements.

We selected Hapman because of the engagement early on was most impressive. We really appreciated the way that Hapman engaged with the our team in our discussions and worked with us up front to find the best solutions for our needs and concerns. We believe that your team saw our vision.

Why did you choose Hapman? Support provide and price are factors. However, we have a number of Hapman Helix^® Flexible Screw Conveyor on site already so it’s best to try continue to purchase like equipment for maintenance and spares.

Hapman did a good job!

I would absolutely recommend Hapman! Hapman rocks!

Although the equipment has a good quality, we had some issues with the importation operational phase. PO 30.855 Hapman – The freight was supposed to be handled by Dynamic Air but Hapman took the front and not only decided which carrier was going to be assigned but also authorized the pickup prior to sending us any documentation for verification. PO 31.970 GME – Also, to prevent that the delivery of the Hooper wasn’t going to be postponed, we had to import it directly from the manufacturer in Europe, and they were very inflexible when we asked them to make documentation changes. It was very tough to get in an agreement with them, and we had to intervene sometimes.

Response from Hapman

Thank you for your input. I have to agree with you that the handling of the hopper shipment did not go smoothly. This was a rather unique situation with a third party involved. If everything would have shipped from our facility your overall experience would have been much better and I guarantee that you will be very satisfied with how everything is handled next time. I am also pleased that you like the quality of the equipment.

You have to improve your service level assistance. Some design people are a little bit rude. Joe Zerbel is a gentleman. You must put on the manual clearly instructions with photographs or drawings, in order to understand better, for example how to put the chain into the tube of the conveyor, how to check its tension. Maybe some videos on the web will be nice too.

Response from Hapman

I thank you for your comments. We are always looking for ways to improve and getting honest feedback and suggestions from our customers is the best way for us to learn. I must apologize for any of our people who may have come off as rude. That is not acceptable and I will advise engineering that this is your feeling. I also appreciate your comments with regard to providing pictures and potentially videos to assist you with the assembly and start-up of the equipment. Your suggestion has been passed along to our Customer Service department so we can look into that.

It turns out that this is actually not the right application for me.

All in all the equipment has done a great job, had to re-work the lid some. Too weak.

Response from Hapman

We thank you for taking the time to fill out our survey and let us know how both we and our equipment have performed for you. If you are not completely satisfied with how Hapman performed, we are concerned and want address each and every issue that you may have. You specifically mentioned the hopper cover which you stated was “too weak”. This note has been passed along to our engineering department to address and make sure that other customers will not feel the same. Thank you for the information and if there is anything else we can do to improve the performance of our equipment, or the way in which we support you, please let us know.

It served its purpose. In retrospect, I’d hinge the tops and make it so that it would seal, but I could open half of the top to clean out process
scale.

We resell and integrate the equipment. In the end, the success is measured by lack of customer feedback. If it’s working fine, nobody is going to call and tell you. If something is not working, you’ll hear about it. In this case, the “no news is good news” applies. Of course, just the fact I’ve said that, I’ll probably get a call that it exploded.

Murphy’s law applies equally here.

I should note while the delivery was not perfect, Hapman fixed the problem in time for the customer visit, so kudos to the sales guy for getting everything resolved.