A conversation with Matt Richardson,
Vice President at Hapman
In this conversation, Matt Richardson describes what it means for Hapman to have 80+ years of experience in manufacturing equipment. He shares his insights on what sets Hapman apart from the competition and what it means to be ahead of the curve. Listen to recent customer challenges and how Hapman’s combined experience gave the team a leg up to meet the problems head-on and solve with creative solutions.
Key Points to Listen For:
About Innovation
- How new ideas and innovation drive process improvement and problem-solving
- How building on experience and pushing limitations leads to standout solutions for clients
- Why innovation is driven by customer feedback; not novelty of a new shiny thing
- How 80+ years of experience helps customers move beyond their comfort zone
On Product Development
- How Hapman’s commitment to continuous improvement and partnership delivers value across every project
- Why customers don’t expect annual equipment redesigns
- How Hapman offers reliability and stability to improve operations
- Why we don’t reinvent what already works
- How fresh thinking improves material handling processes and solves everyday challenges
What Happens When a New Quote Comes to Hapman
- How we recognize that every project is different
- How even with our core equipment, each customer brings unique requirements
- What we know about how a material performs—and how it informs our recommendations
- Why manufacturing our own equipment gives Hapman the flexibility to adapt faster than our competition
“To best support each customer, having that innovative ‘ideas that move’ mindset means that we evolve with each customer experience and are willing to change the way we do things.”
– Matt Richardson, Vice President at Hapman